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Good communication habits are fundamental to ensuring a productive workplace, satisfied customers and career
Dated:
© 1994 - 2006 CXO Media Inc.
An International Data Group (IDG) Company
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If a doctor gives a patient a lot of information using technical terminology, would the doctor be communicating with the patient? Gilberg writes a very interesting and informative article on how doctors, or professional people for that matter, can communicate with patients or non professionals.
Gilberg’s bottom line is that “communication is only as good as its outcome.” She also gives four possible action points on how to achieve this:
1) close the gap between intentions and behaviour
2) learn to listen
3) know your audience
4) measure success with outcomes.
(I give the general idea here)
------- If you are a professional, you MUST read this article ----------
Facts:
- Good communication habits help leaders get the outcomes they desire.
Language Issues:
- A serious issue in language is how reliable can we translate one language into another. I submit that a similar problem exists when “translating” a scientific language, in the form of terminology and concepts, into everyday language.
Comments:
- Why is it sometimes difficult for professional service providers to communicate with people outside their profession?
- What are the human and economic costs for bad communication in the professions?
Bottom-Line:
Read Gilberg’s article.
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